Privacy Policy

Preamble

Office de Tourisme Drôme Sud Provence processes personal data (hereinafter the «Personal Data)» concerning you in connection with the use of this website (hereinafter the «Site»).

As a data controller, we respect privacy and protect the personal data of users of our Site.

The purpose of this policy is to inform you of the methods of collection, processing and use of Your Personal Data and of your rights regarding the protection of personal data with regard to the applicable provisions in this regard, In particular, Law 78-17 of 6 January 1978 on data processing, files and freedoms, known as “Data processing and freedoms” in its latest version and with the GDPR (General Data Protection Regulation) in force since 25 May 2018.

Article 1 – Scope of this Privacy Policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on – or via – the Site.

Office de Tourisme Drôme Sud Provence collects Personal Data (online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.

The concept of Personal Data refers to any information relating to an identified or identifiable natural person. A person is “identifiable” if he can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements of his own.

“Non-Personal Data” is information that does not identify an individual.

Article 2 – Places where Personal Data are stored

All Personal Data is stored exclusively in France by our web hosting provider:

  • OVH
  • 2 rue Kellermann
  • 59100 Roubaix – France
  • www.ovh.com

Article 3 – Controller

The person responsible for processing Your Personal Data is: Drôme Sud Provence Tourist Office, 2 bis avenue Jean Perrin 26700 Pierrelatte; certain technical services (Accommodation) are entrusted to our technical service providers (Iris Interactive). In accordance with Article 28 of the GDPR, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to it not-provided for in the service contract and which requires it to implement the technical and organisational measures that meet the security and privacy requirements.

Article 4 – Data collected

Personal Data

Personal Data may include the following:

  • Name,
  • given name,
  • age,
  • mailing address,
  • email address,
  • phone number

And any other Personal Data that may be relevant for the purposes set out below.

Note to visitors and users of the Site: certain features and characteristics of the Site may only be used if You communicate to Office de Tourisme Drôme Sud Provence certain Personal Data when You visit or use the Site. You are free to provide all or part of Your Personal Data.

However, if You choose not to provide them, such a decision could prevent the achievement or satisfactory achievement of the objectives described above-After that, certain services and features of the Site may not work properly and/or you will be denied access to certain pages of the Site.

Cookies and other tracers

The Site may use cookies or other technologies that may collect or retain Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data about Your navigation on the Site.

Cookies may be permanent (and remain after You log out of the Site for use on Your subsequent visits to the Site) or temporary (and disappear as soon as You log out of the Site).

The Drôme Sud Provence Tourist Office uses cookies to improve your user experience, in particular by:

  • allowing a service to recognize Your material, so You will not have to provide the same information several times in order to perform the same task;
  • Recognizing the username and password You have already provided so that you do not have to provide them again on every web page that requests it.

The Drôme Sud Provence Tourist Office uses cookies to analyse traffic and data on the Sites in order to:

  • measure the number of users of the services, thus making them easier to use and ensuring their ability to respond quickly to Your requests;
  • help Office de Tourisme Drôme Sud Provence understand how users interact with services in order to improve them.

The Drôme Sud Provence Tourist Office may also use the services of third-party providers to perform the services on its behalf and in particular to:

  • Analyze your browsing habits and measure the audience of Sites and Applications;
  • Analyze your interests and offer you targeted marketing or advertising offers;
  • allow you to share the content of the Application Sites with others on social networks or to let those other people know what You are watching or thinking (e.g. the “like” button on Facebook)

In this case, invisible «pixels» and cookies provided by these third-party providers could be used and kept. When transmitting the information generated by these cookies, the cookie settings ensure that the IP address is made anonymous before geolocation and before storage. Our service providers will use this information to evaluate Your use of the Site, to write reports on the activity of the Site for Drôme Sud Provence Tourist Office, and to offer You better services and advertisements targeted to Your needs. They will not associate your IP address with any other of their data.

When you browse the Site, cookies are enabled by default and data can be read or stored locally on your material. You will be notified the first time that You receive a cookie and You may decide to accept or refuse it. By continuing to use the Sites, You expressly accept the use by Office de Tourisme Drôme Sud Provence of such cookies.

You can also configure Your browser to systematically refuse cookies (including cookies used for audience measurement purposes). However, if this were the case, certain features and features of the Site may not work properly and You may not be able to access certain parts or services of the Site.

If you wish to change or delete your information, please refer to Article 8: Your Rights.

You can access your cookie management panel to set the setting and reading of cookies.

Data retention

By type of data:

  • Civil status data (name, surname, postal address, etc.): 3 years max.;
  • Connection data: up to 3 years;
  • Location data = 48h;

We retain Your Personal Data only for a period that is necessary and proportionate to the purpose for which it was collected, namely for a maximum period of 3 years from the last exchange you had with us and made at your initiative.

Beyond the periods mentioned above, your data will be purely deleted or anonymised.

Article 5 – Purposes of collecting personal data

As indicated above, You provide Your Personal Data on a voluntary basis.

Personal Data are generally collected for the purposes of the activity of Drôme Sud Provence Tourist Office such as the improvement of marketing and advertising efforts of Drôme Sud Provence Tourist Office, Better adaptation of the products and services of Office de Tourisme Drôme Sud Provence to the needs of the clients or compliance with the reporting obligations provided by law, and other similar activities.

Office de Tourisme Drôme Sud Provence collects and uses Personal Data about You for the purposes of its business and in particular for the following purposes:

We process your data in whole or in part for the purpose of:

  • Tourist brochures sent
  • site attendance analysis
  • newsletters sent

Subject to applicable local legislation, by providing Your e-mail address, You expressly authorise Office de Tourisme Drôme Sud Provence to use it with other useful Personal Data to send You commercial or marketing messages.

Office de Tourisme Drôme Sud Provence is also likely to use Your e-mail address for administrative purposes or other purposes not related to marketing (for example, to notify You of important changes to the Site).

Article 6 – Conditions for processing and storage of personal data

The “processing” of Personal Data includes in particular the use, retention, recording, transfer, adaptation, analysis, modification, the declaration, sharing and destruction of Personal Data according to what is necessary in the light of circumstances or legal requirements.

All Personal Data collected is kept for a limited period depending on the purpose of the processing and only for the period provided for by the applicable legislation.

All Personal Data collected is stored in Metropolitan France.

Article 7 – Links to websites not controlled by Office de Tourisme Drôme Sud Provence

The Site may offer links to websites of third parties that may be of interest to You.

Office de Tourisme Drôme Sud Provence does not exercise any control over the content of third-party sites or the practices of these third parties in terms of the protection of Personal Data that they may collect. As a result, Office de Tourisme Drôme Sud Provence declines all responsibility regarding the processing by these third parties of Your Personal Data. It is your responsibility to inform you about the privacy policies of these third parties.

Article 8 – Transfer of personal data

In case of access to the Site from a country that is not a member of the European Union and whose legislation on the collection, use and transfer of data differs from that of the European Union, we draw your attention to the fact that by continuing to use the Site, which is governed by French law, the corresponding Terms of Use and this Policy, You transfer Your Personal Data to the European Union and consent to this transfer.

Your Personal Data may be disclosed within Office de Tourisme Drôme Sud Provence for the purposes set out in Article 3 of this Policy.

Drôme Sud Provence Tourist Office may transfer Your Personal Data outside the European Union, provided that, before transferring them, it is ensured that entities outside the European Union offer an adequate level of protection, in accordance with European legislation in force.

If Office de Tourisme Drôme Sud Provence learns that a third party to whom Office de Tourisme Drôme Sud Provence has communicated Personal Data for the purposes set out in Article 3 above-Above, uses or discloses Personal Data without complying with this Policy or in violation of applicable legislation, Office de Tourisme Drôme Sud Provence will take all reasonable measures to prevent or terminate such use or disclosure.

You also have the right to authorize or not Office de Tourisme Drôme Sud Provence to use Your Personal Data for a purpose other than those for which these Personal Data were originally collected. You can object to this use by referring to Article 8 below.

Office de Tourisme Drôme Sud Provence may also transfer Your Personal Data to third parties if Office de Tourisme Drôme Sud Provence considers that such a transfer is necessary for technical reasons (for example, for third party accommodation services) or to protect its legal interests (for example, in case of sale of assets to a third company, change of control or total or partial liquidation of Office de Tourisme Drôme Sud Provence).

In addition, Office de Tourisme Drôme Sud Provence may share Your Personal Data with the reseller You depend on or assigned to the territory in which You are located for the purposes of the activity of Office de Tourisme Drôme Sud Provence. Office de Tourisme Drôme Sud Provence may also share your Personal Data with business partners when Office de Tourisme Drôme Sud Provence and the business partner jointly sponsor an event or participate together in a marketing promotion in which You are engaged.

Office de Tourisme Drôme Sud Provence may communicate Your Personal Data if required by law or if Office de Tourisme Drôme Sud Provence considers in good faith that such disclosure is reasonably necessary to comply with a legal procedure (for example, a warrant, a summons to appear or any other court decision) or to protect the rights, property or personal security of Office de Tourisme Drôme Sud Provence, our clients or the public.

If the applicable legislation permits, Office de Tourisme Drôme Sud Provence may also share Your Personal Data with third parties in order to offer you targeted marketing or advertising offers.

These transfers may take place via the Internet or by any other method deemed appropriate by Office de Tourisme Drôme Sud Provence in accordance with the applicable legislation and the internal security policies of Groupe Office de Tourisme Drôme Sud Provence.

Article 9 – Your rights

Your right to access and correct your data

You have the right to access and correct your personal data.

You may ask us to have your personal data, as the case may be, corrected and completed if they are inaccurate, incomplete, ambiguous or outdated.

Your right to erasure of your data

You can ask us to erase your personal data when one of the following reasons applies:

  • personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
  • you withdraw the consent previously given;
  • you object to the processing of your personal data for legitimate reasons;
  • the processing of personal data does not comply with the provisions of the applicable legislation and regulations.

However, the exercise of this right will not be possible when the retention of your personal data is necessary in view of the legislation or regulations and for example for the establishment, exercise or defense of legal rights.

Your right to restrict data processing

You may request the limitation of the processing of your personal data in the cases provided for by law and regulation.

Your right to object to data processing

You have the right to object to the processing of your personal data when the processing is based on the legitimate interest of the controller.

Your right to data portability

Since May 25, 2018, you will have the right to the portability of your personal data.

The data on which this right may be exercised are:

  • only your personal data, which excludes anonymised personal data or data that does not concern you;
  • the personal reporting data as well as the personal operating data mentioned above;
  • personal data which do not infringe the rights and freedoms of third parties such as those protected by business secrecy.

This right is limited to processing based on consent or a contract as well as to personal data that you have personally generated.

This right does not include derived data or inferred data, which are personal data created by Office de Tourisme Drôme Sud Provence.

Your right to withdraw your consent

When the data processing we implement is based on your consent, you can withdraw it at any time. We then stop processing your personal data without jeopardizing the previous operations for which you had consented.

Your right to bring an action

You have the right to lodge a complaint with the CNIL on French territory without prejudice to any other administrative or judicial remedy.

Your right to define post-mortem guidelines

You have the possibility to define guidelines for the retention, erasure and communication of your personal data after your death to a trusted third party, certified and responsible for enforcing the deceased’s wishes in accordance with the requirements of the applicable legal framework.

How to exercise your rights

All rights listed above may be exercised:

  • by post to the following address: 2 bis avenue Jean Perrin, 26700 Pierrelatte, with a copy of your identity card and proof of address;
  • via our email address commercial@drome-sud-provence.com. A procedure will then be sent to you to validate your identity.

Note: documents sent as part of this procedure will be purely destroyed, and the data potentially collected during the procedure will be permanently deleted, at the end of the procedure.

Also note that all requests that do not meet these guidelines will be ignored.

We undertake to respond to these requests within 1 month of receipt of the request. This period may be extended by 2 months depending on the complexity and number of applications received, or 3 months in total.

If you have an account, you can exercise your access and rectification rights by logging into your account.

However, with respect to the exercise of the right to information, we may not have an obligation to act upon it if:

  • you already have this information;
  • the recording or communication of your personal data is expressly provided for by law;
  • the communication of information is impossible;
  • Communication of information would require disproportionate efforts.

Article 10 – Security and recipients of data

Office de Tourisme Drôme Sud Provence takes care to protect and secure the Personal Data that You have chosen to communicate to it, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorized third parties.

Office de Tourisme Drôme Sud Provence has taken physical, electronic and organizational protection measures to prevent any loss, misuse, unauthorised access or dissemination, alteration or destruction of these Personal Data. Among these protection measures, Office de Tourisme Drôme Sud Provence incorporates technologies specially designed to protect Personal Data during their transfer. However, despite the efforts of Office de Tourisme Drôme Sud Provence to protect Your Personal Data, Office de Tourisme Drôme Sud Provence cannot guarantee the infallibility of this protection due to unavoidable risks that may arise during the transmission of Personal Data.

All Personal Data being confidential, their access is limited to employees and service providers of Drôme Sud Provence Tourist Office who need it as part of the execution of their mission. All persons having access to Your Personal Data are bound by an obligation of confidentiality and are liable to disciplinary measures and/or other sanctions if they do not respect these obligations.

However, it is important that You exercise caution to prevent unauthorized access to Your Personal Data. You are responsible for the confidentiality of Your password and the information contained in Your account. Therefore, You must make sure to log out if you are using the same computer or terminal on a shared basis.

Article 11 – Conflict Resolution

Although Office de Tourisme Drôme Sud Provence has taken reasonable measures to protect Personal Data, no transmission or storage technology is completely infallible.

However, Office de Tourisme Drôme Sud Provence is concerned to guarantee the protection of Personal Data. If You have reason to believe that the security of Your Personal Data has been compromised or has been abused, You are invited to contact Drôme Sud Provence Tourist Office at the following address: commercial@drome-sud-provence.com

Office de Tourisme Drôme Sud Provence will investigate complaints regarding the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set out in this Policy.

Unauthorized access to or misuse of Personal Data may constitute an offence under local law.

Article 12 – Contact

For any questions concerning this Policy, to no longer receive information from Office de Tourisme Drôme Sud Provence or for any request for correction, supplement, update or deletion of Your Personal Data, You can send an email to commercial@drome-sud-provence.com

Article 13 – Effective Date and Revisions to the Privacy Policy

This Policy may be updated in accordance with the needs of Office de Tourisme Drôme Sud Provence and the circumstances or as required by law. We therefore invite you to regularly review the updates.

Last modified: 29/09/2022

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